Warranty & Policies

Warranties

As a reputable, family owned company in the Chicagoland area since 1945, we know the importance of quality products, supportive warranties, and excellence in customer service. Our promise remains to seek out products that represent superior craftsmanship and style, as well as to ensure our clients are satisfied with their purchases. Questions can be directed to contactus@smithe.com or 1-800- WITH-AN-E (1-800-948-4263).

Click to view our current warranty plan.

Click to view our current SmitheKote® Fabric/Leather Protection Plan

Privacy Policy

View our current Privacy Policy.

Cancellations and Refunds

Within 24 Hours: Special orders and warehouse stock can be cancelled if Smithe is notified within 24 hours of order placement.

After 24 Hours: Orders are not cancellable.

Clearance sales are final.

Accessories purchased off the showroom floor may be returned for a full refund within 14 days if in like new condition. A copy of the receipt and photo ID are required.

Additional policy information available in store

Returns and Exchanges

Most special orders can be exchanged if requested between 14 and 30 days after delivery. No exchanges are available after 30 days. Exchanges must be of equal or greater value on like items. Refunds are not available on unused balances. Client pays a 10%-30% fee and any additional amount due prior to placement of the new order. A 30% fee applies to bar stools, custom bedding, ottomans, throw pillows, and similar items. Exchange orders must be entered within 30 days of original delivery, and are final sales. Client will pay additional delivery costs for exchange delivery. Additional policy information available in store.

No exchanges or returns on clearance/final sale merchandise, price matched orders, fabric yardage, Reupholstery, refinishing, mattresses, window treatments, or highly customized items. Smithe reserves the right to deny any exchange request.